Shipping & Returns

Orders are typically dispatched within 48 hours of confirmed order and payment. Stock ships direct from the source facility rather than a warehouse we hold, which keeps dispatch fast but means dispatch times can occasionally vary around public holidays or unusual demand at the facility — we'll flag this proactively if it affects your order.

We ship to trade buyers across the UK and EU. Shipping costs are calculated based on order volume, weight, and destination, and are quoted alongside your order confirmation — there's no fixed flat rate given the range of order sizes we handle, from Starter-tier volumes up to larger bulk orders.

Delivery timeframes after dispatch vary by destination and courier, and are provided as estimates rather than guaranteed delivery dates. As a general guide, UK mainland deliveries are typically faster than EU deliveries, and remote or non-mainland addresses may take longer. We'll confirm an estimated delivery window when your order is dispatched.

Shipments crossing the UK/EU border may be subject to customs checks, import duties, or VAT, depending on your destination and current trade agreements. Unless otherwise agreed in writing, these costs are the Buyer's responsibility. We recommend confirming your own import obligations with your customs broker or local authority before ordering, particularly given that rules in this area can change.

Please inspect your order on arrival. If goods arrive damaged, or if you receive the wrong product, contact us within 48 hours of delivery with your order reference and photographic evidence where relevant, and we'll arrange a replacement or resolution at no additional cost to you.

Because we supply bulk botanical and fungal extract ingredients rather than packaged consumer goods, our returns policy is more limited than typical consumer retail terms, and standard consumer return rights do not apply to trade purchases of this nature.

Once a batch has left our source facility, we're generally unable to accept it back into stock for resale, since we can no longer verify the storage conditions, handling, or integrity of the material during transit and while in your possession — this matters for a food-grade or research-grade ingredient in a way it wouldn't for many other products. For this reason:

• We do not accept returns of correctly supplied goods that match the confirmed order and certificate of analysis, other than in the case of damaged or incorrect goods as set out in Section 5;
• Where a batch genuinely fails to match its certificate of analysis or the agreed specification, contact us and we'll work through the issue with you, which may include a replacement, credit, or refund depending on the circumstances;
• We're happy to discuss sample quantities before a larger order if you'd like to verify a product meets your needs first — this is usually the more practical route for new formulations.

Orders can be cancelled free of charge before dispatch. Once an order has been dispatched, our returns policy in Section 6 applies. If you need to cancel or amend an order, contact us as soon as possible so we can try to catch it before it ships.

Questions about a specific order, dispatch, or a returns query can be sent to info@wholesale-health.com or via WhatsApp — please include your order reference where possible so we can help quickly.